Divine Defense Daily

We are committed to providing a seamless and reliable shipping experience for all our customers. Below you’ll find detailed information about our shipping policies and procedures.

Processing Time
- **Order Processing:** Orders are typically processed within 1-2 business days. Please note that orders placed after 12 PM PST on Fridays, during weekends, or on public holidays will be processed on the next business day.
- **Order Confirmation:** Once your order is placed, you will receive an order confirmation email. After your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Options & Delivery Times
- **Standard Shipping:** Estimated delivery within 3-7 business days.
- **Expedited Shipping:** Estimated delivery within 2-3 business days.
- **Overnight Shipping:** Orders placed before 12 PM PST will be delivered the next business day.

*Please note that delivery times are estimates and may vary based on location, carrier availability, and unforeseen circumstances.*

Shipping Rates
- **Standard Shipping:** Free on orders over $100. Orders under $100 will incur a flat rate of $5.99.
- **Expedited Shipping:** $12.99 flat rate.
- **Overnight Shipping:** $24.99 flat rate.

International Shipping
We currently do not offer international shipping.

Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment directly through our website or via the carrier’s website.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team within 48 hours of receiving your order. We will work with the carrier to resolve the issue as quickly as possible.

Shipping Restrictions
Certain products may be subject to shipping restrictions based on your location. If this applies to your order, you will be notified during the checkout process.

For any questions or concerns regarding shipping, please contact our customer support team at info@simplyshroom.com. We’re here to help!

Return Policy

Your satisfaction is our top priority. We understand that sometimes things don’t work out, and we’re here to make the return process as simple and hassle-free as possible. Please review our return policy below.

Return Eligibility
- **Timeframe:** You can return most items within 30 days of receiving your order for a full refund. Products must be returned in their original, unused condition with all packaging and tags intact.

- **Non-Returnable Items:** Certain items, such as perishable goods, custom-made products, and personal care items, are non-returnable. These exceptions will be clearly marked on the product page.

Return Process
1. **Initiate a Return:** To start a return, please contact our customer service team at [Customer Support Email/Phone Number]. Provide your order number and the reason for the return.
2. **Receive Return Authorization:** Once your return request is approved, we will send you a Return Authorization (RA) number and detailed instructions on how to return your item.
3. **Ship the Item:** Pack your item securely and include the RA number inside the package. We recommend using a trackable shipping method to ensure your return is received safely. You are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
4. **Refund Processing:** Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days. You will receive an email confirmation when your refund has been issued.

Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. This ensures you get the item you want as quickly as possible.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

Return Shipping Costs
- **Customer-Initiated Returns:** Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
- **Prepaid Return Label:** For your convenience, we can provide a prepaid return shipping label. The cost of the label will be deducted from your refund amount.

Final Sale Items
Items marked as "Final Sale" cannot be returned or exchanged. Please ensure that you are satisfied with your purchase before completing the transaction.

Refund Processing Time
Refunds are typically processed within 5-7 business days after we receive your return. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

For any questions or assistance with your return, please contact our customer support team. We’re here to help!